Information from: The PSR
Understanding The Priority Services Register
The Priority Services Register (PSR) is a free to join register that helps gas and electricity companies look after customers with additional communication, access or safety needs. It ensures that services are tailored to support households who need extra help with everyday energy matters like bills, and in the unlikely event of a power cut, gas or water supply interruption.
Amongst other support, joining the PSR also allows you to set up a password to use when electricity or gas company employees call you or knock at your door, providing you with extra reassurance for your personal and home security.
Eligibility includes people with disability, sensory loss, chronic illnesses, translation requirements, and those with reliance on water for medical devices, whether these needs are long term or temporary.