You don’t always need to go to A&E, for quick physical or mental health advice call 111.

This week on Stokie Street, John’s feeling poorly again but can’t get through to the GP, he’s worried he might need to visit A&E if he doesn’t improve soon. Katie reminds him to think NHS 111 first, for quick help and advice.

If you think you need urgent medical help or advice, 111 can assist and tell you what to do next, 24 hours a day, 7 days a week.

They are there to make it easier and quicker to get advice, whether that’s for your physical or mental health. They can give you a quick over the phone or online assessment and direct you to the best place to get help.

If you need advice about symptoms or an injury, prescription information or mental health help. Depending on your needs they might advise you to:

111 can also help with dental problems, including advice about emergency dentists or finding a dentist. They can also assist with emergency prescriptions.

Ways to contact the service:

Remember, When you think you need A&E, contact NHS 111 by phone or online, and if you need urgent care, they’ll book you in to be seen quickly and safely.

Please note, you are advised to call 111 and not use the online service if you need to:

Resources: