Community Health Champions | Tel: 01782 683030 | [email protected]

What to do if you Need Help or Advice During the Planned Ambulance Strikes

There are planned strikes to the ambulance service on 21 and 28 December 2022. The Department of Health has issued the following guidance:

  • Patients should continue to call 999 as normal if it is an emergency – when someone is seriously ill or injured and their life is at risk.
  • Patients who do not have life-threatening conditions, should continue to use NHS 111 services for help and advice on their condition and the most appropriate local health care service.
  • Ambulances will still be able to respond to 999 calls. For those calls where it is not life-threatening, alternative support will be available, and where appropriate, alternative transport can be arranged.
  • If you have an appointment, please turn up unless told not to.

The key message is that regardless of any strike action taking place, it is really important that patients who need urgent medical care continue to come forward as normal, especially in emergency and life-threatening cases – when someone is seriously ill or injured, or their life is at risk.

If you have not been contacted about an appointment being rescheduled, please attend your appointment as planned.

GP services are not impacted by this strike action. Please continue to attend your GP appointments, unless you are contacted and told otherwise.

On days where there is strike action, patients should only call 999 if it is a medical or mental health emergency (when someone is seriously ill or injured and their life is at risk). Ambulances will still be able to respond in these situations, but this may only be where there is an immediate risk to life.

Where the situation is not life-threatening, alternative support will be available through NHS 111 online or through the NHS 111 helpline, and where possible, it is advised that you arrange alternative transport.

The NHS.UK website has more information on when to call 999 and when to go to A&E.