NHS ‘Help Us, Help You’ campaign- Think 111 online first

This November, NHS England and NHS Improvement has launched the next phase of the latest ‘Help Us, Help You’ campaign which focuses on NHS 111 online.

  • When you think you need A&E, go to 111 online first.
  • NHS 111 will help you right away and, if needed, a healthcare professional will call you.
  • You can access NHS 111 online by visiting the website 111.nhs.uk
  • People with life-threatening illnesses or injuries should continue to dial 999
  • NHS 111 online can make sure you access the most appropriate service for your health concern. If needed, NHS 111 online can direct you to an urgent treatment centre/walk in centre, emergency dental service, GP, pharmacy or another more appropriate local service

If you have an urgent but not-life-threatening medical need, make sure you visit NHS 111 online first rather than going straight to A&E. NHS 111 online will help you right away and, if needed, a healthcare professional will call you.

NHS 111 online makes it easier for patients to get the treatment they need in the right place. The service can also direct patients to urgent treatment centres/walk in centres, GPs, pharmacies, emergency dental services or other more appropriate local services.

NHS 111 online can also tell you where to get help for your symptoms, how to find general health information and advice, where to get emergency supplies of your prescribed medicines and how to get a repeat prescription.

If you have hearing loss, are Deaf or have difficulties communicating you can also access NHS 111 by textphone on 18001 111 and British Sign Language (BSL) users can use the NHS 111 BSL interpreter service. To find out more as well as information in alternative formats including BSL, easy read, large print and audio visit nhs.uk/111

If you or your loved one have a life-threatening illness or injury then you should always dial 999.

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