New 111 streaming and validation kiosks – Engaging with communities | Staffordshire & Stoke-on-Trent CCG’s

From Staffordshire CCG’s:

You may already be aware that in Staffordshire and Stoke-on-Trent we are early adopters of the NHS 111 First system which enables us to offer timeslots into Emergency Departments (EDs) and Same Day Emergency Care, where clinically appropriate. As part of the wider 111 First Programme, this will also include the implementation of streaming and validation ‘kiosks’ in EDs and Minor Injuries Units (MIUs) across the county on a phased rollout. The phased roll-out will allow us, through patient feedback mechanisms, to understand the impact and make changes as required. During the implementation of the kiosks, all patients will still retain the option of attending ED and will be given advice and guidance on using 111 online and telephony in the future.

Early feedback from County Hospital, which launched its kiosk on Thursday 09 September is good and the kiosks have been well received from staff and service users alike. Today, the kiosks went live at Royal Stoke Hospital and we will work closely with the patient engagement department at UHNM to collate the feedback as it evolves in the coming weeks and how they can be enhanced moving forward.

The feedback we are getting so far for potential barriers are most likely to be:

  • Those with low levels of digital literacy
  • Those with language barriers
  • Those with cultural barriers
  • Audio and those with visual impairment
  • Those with learning difficulties and special needs.

As part of the engagement process we would like the opportunity to participate in existing or dedicated workshops with you and your networks and service users, in order to build a broader understanding of the needs and requirements faced by our various communities and cohorts in Staffordshire and Stoke-on-Trent. If you have an upcoming meeting, user group or online event that we can present a simple slide show of information at and then capture live feedback and verbatim comments to support the development of the kiosks, then please get in touch. It is important for us to ensure that the 111 First Programme in its entirety is effective and inclusive as much as it can be.

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